I had similar nightmare experience as yours. Same pain…. In my situation, on top of the 48 month contract, （ I am in the second year), thye added a chip reader machine lease contract with additional monthly charge of $32 for three years. The First Data chip reader only costs $149 online sale… I have read so many complaints about Merchant Lynx。 I hope for a class action….
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By: xw
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By: Jay
I am going through the exact same nightmare. In fact, my sales rep was also Steve Khym (he uses Khym not Kim). This scam-artist made me sign a non-cancellable lease contact with First Data, while Khym insisted that I am signing a cancellable contact – no disclosure and I don’t even have a copy of the lease agreement. I thought I was the only victim and Khym made a mistake. No response to my many many emails and phone calls. Their Customer Svc Desk is absolutely helpless – they are all the same scam artists. How do we stop this company ripping-off these poor small merchants? Can we initiate a legal action? BTW, did you resolve the lease contract with First Data? I now owe close to $5,000 to First Data due this scam-artist, Steve Khym’s fraudulent sales. I am thinking to bring these cases to public media, like New York Times, Newsdays, ABC, NBC and CBS etc.
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By: ramiz sinanaj
I signed up with this Merchant Lynx about 4 months ago. What a mistake, they didn’t send card processing hardware they didn’t process a single transaction. they just cancelled the account and charged me $500. and the customer relations department isn’t in anyway considerate. this company is a scam.
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By: Raed Ayoub
Hi Jay,
I am going to court to nail these scam artists, A court date will be set within the next 15 days, i wanted to make sure i get as much as evidence as i can how they scammed me before i took it to court. Now its on! Im suing them for
$5,637.05 , that includes all the overcharges, cancellation fee and the terminal rental. Every month i pay the stupid fee for my terminal and i dont even use the terminal, i switched to another company because i was sick of the overcharges and my rate kept going up. I hope one day i get to see Steve Kim, on all my contracts thats the way he spells it, Karma is Karma. Where are you located?, Shoot me an email so we can discuss this further, [REDACTED – personal contact information]
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By: Jim
I’m glad I took the time to review this company and I’m glad I found this website. At the same time, I feel bad that all of you who signed with Merchant Lynx, thinking you were doing what you thought was best for your business, turned out to be the wrong one. I wish you all good luck with resolving your issues but know that because of your feedback, one small business owner isn’t going to fall for their b.s. I called the guy who came to see me and told him about all of the bad ratings of who he works for and all of the complaints left on this website. I also told him I have known one of the guys in the video above for about 6 years now, so I called him and my friend told me to stay away from Merchant Lynx as well. He was friends with one of the two owners, Phil, from when the company started and that’s why he was in the video. Good luck to all of you small business out there. Just know that your efforts of feedback have helped someone and there will be one less victim for Merchant Lynx to feed off of.
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By: xw
This is a very, very back company. Authorities should shut it down to avoid more victims ripped by them. All the reviews told the truth. We had fee and other issues outstanding for four months. We email them and called them. They always had excuses, either not feeling well, sick or away from office. We spent tons of time dealing with them. Problems have not been resolved. Now they are going to charge a one-time fee for the chip card which is not in the contract. Please never get involved with this company. We made a big mistake and got stuck.
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By: xw
As I wrote before that it was our biggest mistake to get involved with Merchant Lynx. There is not service at all. At the beginning of each month, we have to call or email Merchant Lynx to clarify the fees charged to our bank account. There have always been over charge than the contract rate. On June 9 its sale pushed us to sign a 36 month leas contract for chip card reader device, It cost $150 to buy it. Merchant Lynx charge $32 per month and told us it would start working in two or three business days. Now it has been two month. The device as not been active and now one called us or show up to tell us what to do. Its customer services promised us to contract them as soon as we could they would take care of it. We emailed them many times for over charged fees for April and June. No idea how long it will take for the customer service to have hands on our issues. For the chip card reader, its customer service kicked the ball to First Data which we never had contracted. It has been a very, very painful experience dealing with
Merchant Lynx and it is exhausting. This company should be out of business so no more victim. We still have to keep fighting with it until we get ourselves out of jail.
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By: Oscar
1910 Distribution Co
Acct #: 4228997200040926
Contract Signed:7/28/16
Equip Installed: 8/2/16
1st Trans Date: 8/8/16
ML offered great rates & we changed our previous CC provider. What they didn’t tell us is that their cust serv is horrible, they hold initial deposits for weeks & they dont offer assistance with PCI compliance in effort to add fees. My overall experience has been that they treat customers as a foe rather than a commercial partner.
1st sign of bad service was on Aug 8th when we filled out the PCI compliance questionnaire. Its a complicated process filled with a ton of very tech terms. We tried working through this process yet we didnt have any prev guidance from ML or knowledge that we would need this. I called & after an hour on the phone I still had no hands-on customer support & or solid answers. We spoke to a person in PCI compliance that instructed us to answer all the questions YES. We did that & submitted then received notice that the test failed & we had to make changes to our server & operating systems. If we dont make these changes we will be subject to heavy fines & fees.
Our business is mostly cash, check & terms but we use CC processing to bill ONE customer. Their transactions are charged wkly & avg around $30,000 a month. Our first wkly transactions totaled $6863. After a couple of days we noticed that the funds had not been deposited into our account, at that point we called cust serv.
I had sensed a culture of bad serv but the second call confirmed my suspicions. Everyone that we talked to was rude & not helpful. Their hold times are very long & we were transferred to various depts before finally being told that the risk dept is who we should talk to. We were not able to immediately able to reach somebody. I finally received a call from Ben Grimes & he said the transactions were over our avg. This didn’t make sense considering that our monthly avg is well above that amount. They requested 3 months bank statements & copy of 1 invoice. We sent this info over to them the next day expecting that our funds would be released. They came back needing with more info which we sent. Days later Ben states that its still in investigation & that he had trouble contacting our cust. This is odd since we called them numerous times through the process. Keep in mind that we have been dealing with customer for 6 years & have never had any issues. You might think that this is an isolated issue yet my colleague is going through the exact same problem with his company Texas Stone Creations. His charges are closer to $20000 & his money is being tied up exactly as our is. Seems more like common practice rather than an isolated incident.
I called to cancel the acct on Thurs 8/18/16. After a very long time on hold & various transfers we finally got a hold of the cancellation dept. They stated that we would get a call from corp in 24-48 hrs. I didn’t get a call & called back the morning of Mon 8/22/16. The person in cancellations stated that I had made a call at noon & they still had 3 business hrs to contact me. The day passed & I received no call. On the morning of Tue 8/23/16 I called again. I spoke to Cristina in cancellations & she said that they had 48 hrs to call me from the previous Thurs. I told her that time period had expired the previous day. She then said that it might take them about a week to respond to my cancelation notice. I was speaking to someone in the cancellation dept yet she stated that she could not help me. I asked to speak to her supervisor & she said that there were none on site. She also said that nobody in her office would be able to help since only someone in corp could call me. I then asked for the number of someone in corp & she said that that number was not available for her to give.
We have sent all of the paperwork requested & they have made contact with our cust. On 8/23/16 we still have not received funds. I also have $20,000 that are ready to charge yet I can’t process ML.
To make matters worse I received a nasty email from Ben Grimes stating that we were in this situation because we had made charges we were not authorized to do. Unauthorized? We have been dealing with our customer for 6 years and have never had any issues until I mistakenly signed up with Merchant Lynx.
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By: Xw
I repeated that it was the biggest mistake to get involved withML. The rate they charged Avg. 3.7% while out contract rate is 1.85%. It is very difficult to find one to talk to to clear questions and issues. The sales agent disappeared as soon as we signed paper he provided. He never return calls. It is a horable ripoff, scam company.
We got charged $99 on sept. 11 for no reason. I called dust serv and was told to get refund in 5-10 buz days. There has been issues(s) every month. We are so exhausted dealing with ML. If you can, get out, the sooner the better.
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By: MGOW
The biggest mistake we made is using this company as our card processing company。 We are dealing with a service provider who is so awful, unfair business practices and deceptive sales tactics, bad serves, hidden fees, bad business ethics, all bad things, you name it. Complains about this company are all over the internet. But ML is still in business and continue to rip off merchants. I wonder under what law this company is operating. We need to keep calling State Attorney Office. This company needs to be shut down by authority to avoid any more victims.
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By: Charles Francis
Call to cancel and told them not to bill me a $99 fee for EMV fee would no longer using system and closed account. Been customer since 2012. Not only did they bill me but charge early termination fee. Took 8 phones calls and Everytime put on hold promised they would look into it. Send this send that all it was bull last call two supervisors and the final was too bad contact your bank. Last people I would do business with and will tell every business owner I know to stay away. Just bull
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By: Alize
This company is the worst. They are the type that will add little charges here and there just hoping that most people won’t notice. They added a $4 monthly fee and said it was directly from master card so there is nothing they can do. This is a total lie as I am a smalll business bookkeeper and work with many merchants and no one else had this charge from MasterCard.
They give you the run around and work on trying to drive you crazy just to get you to go away. I will be canceling and I don’t even care if it costs me hundreds of dollars to do so. I am worried about this 4 year contract with first data for the machine. Ugh
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By: Jon
JUST DONT! 1 Star is too much credit. They will sign you up even if you do not want their services. We decided not to go through with this company when the representative advised us we will need a new terminal as ours “was not compatible.” We paid for our system and did not want to lease one from them. The representative still opened the account and we were charged a monthly fee even though we do not receive any services through this company. They are even trying to charge the 500 cancellation fee after we called about this unwanted account. Of course, the representative who came to our location can not be reached and no one ever returns our calls as they tell you when you call. Just avoid the headache and do not provide any information to this company.
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By: Andrew Brooks
We used this company in 2012. They are the worst that I have had to deal with CC in over 20 years in business. Slick salesperson but after that not good at all. I point blank asked if there are ANY hidden charges and the answer was no. The early termination fee is hidden on page 3 in the small print. Make sure to look for it because it is also a 3yr contract. The PCI charge of $159 is charged when ever they want to charge you. RUN from this company.
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By: Joe
Hi Jay,
I too am interested in what action you had taken. I too have been scammed by Steve Khym and was told the same pitch. I’m sorry I did not do my research beforehand. I was tired of my old credit card companies rates but in all honestly they were better than what fees I am seeing with this company. Any news or updates you can provide me with would be great. Thank
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By: Joe
Hi Julie,
If you can contact me with any information on how to get out of all the fraudulent charges and contract that would be greatly appreciated.
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By: rich
Im in the same situation, please help
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By: Doreen McClurkin
This merchant is horrible. The sales rep promises you savings per month. When you get done paying fees for not one but three accounts there is no savings. They charge you multiple fees then promise reimbursement. The reimbursement takes weeks to get and they tie up your money when they took it right away from your account! I would not recommend them and if they take any further fees that require reimbursement I am going to report them to a governmental agency.
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By: Jaron Rice
I’m sorry you’ve had to deal with that, but sadly that’s a common theme. I’m in Pasadena, Maryland so I come across a LOT of MerchantLynx accounts.
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By: Frank
Worst company ever. Fees went off the roof after just a coup,e of monts depiste their promesses. Costumer and tech support are awfull… If any! better off with Square, at least you you exactly what you are going to pay.
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